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Leadership and culture consulting

Build a team of excellence from the inside out

Michelle specializes in hands-on leadership, culture, and strategic support that helps you find the real issues, align your team, and turn good performance into a team of excellence performance with steady growth and ultimately more to the bottom line.

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Led by Michelle MacKeith: 36 years of hands-on hospitality leadership.
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Find what is holding your team back, then fix it for good

Hands-on support that finds what is holding your people back, then gives them a clear path forward.

Culture health assessments

Find the disconnects, hidden agendas, and root issues keeping your values off the floor.

Leadership coaching

Help owners, experienced leaders and emerging leaders set clear priorities and lead with confidence.

Team consulting

Bring operations, sales, and service together around shared goals and stronger day-to-day execution.

Strategic advisory support

Get experienced guidance, accountability, and practical next steps over a rhythm that fits your business.

Custom workshops and speaking

Give your people focused, relevant sessions built around the challenges they are facing now.

One on One Coaching and Support

Give individual leaders and team members personal coaching and support as they step into bigger roles and responsibilities.

From good to a team of excellence

Get clear on what matters, bring your people together, and build the habits that lead to stronger results.

Clarify what your leaders need to achieve

You leave with a small set of clear, meaningful goals your team can understand and act on.

Hear from your full team

Your people have space to surface what is working, what is not, and where the real disconnects are.

Connect each team to the shared goals

Operations, sales, service, and leadership see how their work fits together and what they own.

Put the framework into practice

You get practical next steps and a regular accountability rhythm to keep the work moving forward.

Build a team of excellence

Your team works together, solves problems at the root, and keeps finding better ways to improve results.

Having worked closely with Michelle, I have seen first-hand her incredible ability to build culture and develop high-performing teams. She brings decades of real-world sales and operations leadership to her coaching. Michelle is extremely collaborative, seasoned, sharp and her passion for helping individuals reach their full potential is life changing. I highly recommend he to any organization or leader looking to improve.

Chloe Howard
Co-Founder
Unfiltered Ink Media

Bring out the best in your people and your business

BYCB Coaching and Consulting means Best You Can Be. We help businesses, leaders, teams, and individuals see the strengths they already have and put them to work in bigger ways.

BYCB is led by Michelle MacKeith. For 36 years, her focus has been hospitality: restaurants, hotels, and resorts. She has led, transformed and rebuilt many companies and teams to get them to a level they never thought possible. She knows what it takes to build a business and team that works like a fine oiled machine to deliver results.

Michelle works with businesses beyond hospitality; any businesses, leaders, teams, individuals that want to take their operation or themselves to the next level. She is all in and hands-on. She gets into your business, talks with your leaders and your people, tells you what is working, and helps you fix what is at the root of the issue, not just Band Aid the situation.

Michelle is also a recent cancer survivor which taught her many lessons that she incorporates into her messaging of resilience, perseverance and that you can be a masterpiece but under constructions at times to make you stronger. If she can beat that fight, she will fight for you and your business too.

Our commitment is simple: meet people where they are, get honest about what is holding them back, and help them build the clarity, trust, and accountability to reach what is possible.

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Frequently Asked Questions

Who does BYCB Coaching and Consulting work with?

BYCB works best with any businesses that want to take take things to the next level and add more to their bottom line. We work and support owners, leaders, emerging leaders, teams and individuals that are good but ready to become a team and individuals of excellence.

Do you only work with hospitality businesses?

No. Michelle brings 36 years of experience in hotels, resorts, restaurants, and service-focused businesses, but BYCB works with businesses in any industry. She also has a passion to work one on one with individuals that want to be the best version of themselves and shown areas of potential that they can tap into.

Will you customize the work for our business?

Yes. Every engagement starts with listening to you about your goals, your challenges, your people, and what is really happening in your business. You may need leadership coaching, team sessions, culture work, strategic advice, a workshop, or a mix of support.

How long does an engagement usually take?

Real culture and team change takes time. Many engagements run from six months to a year. Michelle is hands-on at the start, then meets with you on a regular schedule to keep the work moving and hold everyone accountable.

Can you lead a workshop or speak at our event?

Yes. BYCB offers custom workshops and speaking engagements for leadership groups, teams, and events. Each session is built around the challenges and goals your group is facing.

Do you offer ongoing support after the first sessions?

Yes. BYCB can stay involved as an advisor while you put the work into practice. You get a clear rhythm of check-ins, support for leaders, and help working through issues before they become bigger problems.

Build a Team of Excellence

Stop covering up culture problems. Start building clear leadership, stronger trust, and consistent results that keep your best people and customers.